BBG Global Limited Service Delivery Policy 1. Commitment to Quality Service BBG Global Limited is committed to providing a high-quality service experience to all participants of the Premier Consumer Rewards Program. We strive to deliver timely, accurate, and efficient services. 2. Service Delivery Standards • Prompt Response: We will respond to inquiries and requests in a timely manner. • Accurate Information: We will provide accurate and up-to-date information to participants. • Efficient Processing: We will process transactions and requests efficiently and accurately. • Problem Resolution: We will address and resolve any issues or concerns promptly and professionally. 3. Service Channels • Website: The BBG Global Limited website will provide information about the Program, including terms and conditions, private policy, rewards, and FAQs. • Mobile App: The BBG Global Limited mobile app will allow participants to track their points, redeem rewards, and access other relevant information. • Customer Support: Participants can contact our customer support team via email, phone, or live chat for assistance. 4. Service Level Agreements (SLAs) • Response Time: We aim to respond to all inquiries within 24 hours. • Resolution Time: We will strive to resolve issues within 48 hours. • System Uptime: We will maintain a high level of system uptime to ensure uninterrupted service. 5. Service Improvement We continuously monitor our service delivery and seek feedback from participants to identify areas for improvement. We will implement changes to enhance the overall service experience. 6. Review and Update This Service Delivery Policy will be reviewed and updated periodically to reflect changes in business needs and industry best practices. By participating in this Program, you agree to these terms and conditions. Please note: Specific SLAs and service standards may vary depending on the nature of the service and the specific needs of the participants.

Service Delivery Policy